Terms & Conditions

Domestic  Customers

If your Item is in stock it will ship within 1 business day of approved and cleared payment. Scooters will be shipped only to verified customers to avoid fraudulent orders. Orders are processed in order of receipt and approved payment.

Delivery Information

All UK orders over 19.99 GBP include Free Standard Shipping, excluding Belfast, Republic of Ireland, and outlying territories. Under normal circumstances, your scooter(s) will ship from our U.K Warehouse within 24 hours of your payment clearing (by either Parcelforce 24 or Parcelforce 48). Any accessories below 2kg will be shipped by Royal Mail 1st Class, anything above - by alternative courier such as UPS 1 Day. Shipping calculated at checkout. We only ship Monday through Friday. Any in-stock orders placed Friday through Sunday will ship the following week.
International customers. Please note that you are liable for any import duties and taxes if it applies to your order (we ship from the United Kingdom).

General Terms

All prices and specifications are subject to change without notice. Prices are final as of time of an order. All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.

Items Damaged During Transit

If you receive a damaged item, you must contact us within 36 hours by email at info@mybestscooter.co.uk. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

Return Policy

If you are not satisfied with a product purchased from myBESTscooter.co.uk, you may return it within 7 days of the delivery date for refund (to your original form of payment only). All shipping, handling, and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a restocking fee up to 30%. This fee does not apply to defective product returned within the first 7 days. For all returns shipping must be prepaid and insured. Any shipping charges incurred when returning product to myBESTscooter.co.uk are the responsibility of the customer. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

Cancellations

If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to info@mybestscooter.co.uk to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to myBESTscooter.co.uk are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable. Thanks for your understanding and cooperation.