Terms & Conditions

Domestic & International Customers

If your Item is in stock it will ship within 1 business day of approved and cleared payment. Scooters will be shipped only to verified customers to avoid fraudulent orders. Orders are processed in order of receipt and approved payment.

Delivery Information

We provide free delivery for all of our UK customers. International shipping for electric scooters and spare parts is provided at an additional cost. Postage calculated at the checkout and depends on the item's dimensions and weight.

Please note that we do not ship electric scooters outside mainland EU due to battery restrictions and regulations.

All domestic electric scooter orders placed before 11am will be delivered next working day by Parcelforce 24/UPS End Of Day service. EU orders will be delivered within 3-6 working days by Parcelforce International or UPS.

Any other items will be shipped out within one working day. Usually orders placed before 9am UK time will be shipped out on a same day. Cut-off time for items in our fulfilment warehouse is 2 PM (feel free to message us to check your estimated dispatch day before placing an order). We use Royal Mail 24hr delivery for domestic orders and Royal Mail International for shipping worldwide.

Please note that international customers outside European Union are responsible to pay any duties and taxes (if there are any) in their country.

We only ship Monday through Friday. Any in-stock orders placed Friday through Sunday will ship the following Monday.

Most of our orders are being handled by fulfilment providers. Some orders are subject to cancellation if the inventory levels did not sync correctly with other marketplaces. We aim to review our inventory levels every 24 hours.

Items Damaged During Transit

If you receive a damaged item, you must contact us within 24 hours by email at info@mybestscooter.co.uk. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

General Terms

All prices and specifications are subject to change without notice. Prices are final as of time of an order. All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement (see 'Items Damaged During Transit' section above).

By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic and colour differences.

Electric scooters are not to be used on public footpaths, cycle lanes or roads. Customer is solely responsible to ensure that electric scooter is operated by obeying all local laws. The customer assumes all liability and risk associated with the use of electric scooter products and holds myBESTscooter free from any liability caused by their use.

Our Contract

You will receive an email confirmation when you place your order. The email only acknowledges your order and reserves the products for you. A contract between us and the customer will be formed only when cleared payment has been received, the order has been verified and products have been dispatched. You will receive further email with any tracking information related to your goods.

We reserve the right to further check your payment and identity for high value items in order to avoid fraudulent orders.

Pricing & Availability

While we do our best to ensure correct prices and inventory levels, some errors may occur. We reserve the right to cancel your order if the mistake have occurred and we will inform you as soon as we discover the issue.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you Slice It payment method. Payment is to be made to Klarna.

Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.

The payment method Slice It is only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.