Electric Scooters Delivery & Returns

Delivery

United Kingdom

Your scooter will be shipped within 24 hrs by Parcelforce 24, signed for and insured service. Please make sure someone is available to sign for the scooter, otherwise the courier will attempt to deliver the following day. You might be able to book re-delivery as well.

Please note that due to COVID-19, same day collections are suspended. Delivery schedule for the UK customers only:

Order Monday by 1pm - delivery Wednesday

Order Tuesday by 1pm - delivery Thursday

Order Wednesday by 1pm - delivery Friday

Order Thursday by 1pm - delivery following Monday

Order Friday by 1pm - delivery following Tuesday

All subject to courier's delays. Normally, expect to add an additional working day. No delivery during weekends or bank holidays.

European Union

Please visit our European website - myBESTscooter.eu

Original box and packaging

Please keep hold of your original packaging for at least 30-days in case you need to return the product to us.

Cancellations

Please note that e-scooter cancellations are not possible. Please make sure your address and details are correct before placing an order.

Return Policy - Changed Your Mind

If you change your mind and would like to return a product purchased from myBESTscooter, you may ask to do so within 14 days of the delivery date for a refund (to your original form of payment only). Please contact us at info@mybestscooter.co.uk if you would like to start the return process, quoting your order number and the reason for returning.

Normally, all returns for non-defective reasons are subject to a restocking fee up to 30% (to cover the loss of value of the goods supplied if the loss is the result of unnecessary handling by you). Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

For all 'changed mind' returns shipping must be prepaid and insured. Any shipping charges incurred when returning product to myBESTscooter are the responsibility of the customer unless the product is returned because of defective reasons.

Return Policy - Faulty Or Damaged Item

Please email us immediately at info@mybestscooter.co.uk if you have received damaged or faulty item(s), quoting your order number with photographs/videos of the issue attached.

If your item develops a manufacturing fault through normal use within 30 days of receiving it we will be able to offer you a replacement, repair or a refund.

If your electric scooter develops a fault after 30 days of receiving it, you will need to submit a warranty claim to info@mybestscooter.co.uk

Please note that we cannot accept electric scooter returns without all original packaging and accessories (chargers, manuals, etc.) or if the scooter has been altered in any way or is in any condition that is no longer saleable. Furthermore, any fault caused due to misuse of the scooter including water ingress or external damage is not covered by this policy.

Please ensure your read the manual in detail before using your electric scooter in order not to void your warranty.

By purchasing this item, you agree with our warranty policy on Returns & Warranty Information page.